Returns & Refunds

This page explains what JuiceKold does when an order goes wrong. We sell vape juice and nicotine pouches in the United States to adults 21 and over. E-liquid and pouches are consumables that are inhaled or used in the mouth, and once a parcel has left Dallas we can't put any of it back on the shelf. So there's no returns program here; what we do cover is product that turns up broken or unusable.

Last updated: October 2026.

JuiceKold return policy summary

• All sales are final. A bottle or can can't be sent back or swapped because you changed your mind or picked the wrong flavor or strength, and this includes ones that are still sealed.
• If a bottle arrives cracked or leaking, or a product can't be used, email service@juicekold.com within 3 days of delivery with the order number and a photo or video.
• Once we've confirmed it, we add a free replacement to your next order. Quality problems are fixed with a replacement, not a refund.

Change of mind is not covered

We don't accept returns or exchanges for a flavor you didn't like, a nicotine strength that turned out too strong or too light, a wrong pick at checkout, or an order you no longer want. Sealed, unopened bottles and cans are covered by the same rule, so please check the strength guide before you order.

What does qualify

• Arrived broken: a bottle that is cracked, leaking, or missing its cap, or a can that is crushed or split open.
• Unusable on arrival: for example, a bottle with a seal or dropper tip that won't work, so the liquid can't be used as intended.

Keep the product and the outer box until we've answered.

The 3-day window

Tell us within 3 days of the delivery date in your tracking. We can't take claims that arrive after that.

How to send a claim

Email service@juicekold.com with:

• Your order number and the email address the order was placed with.
• Which bottle or can is affected, with flavor and strength.
• A quick description of what's wrong.
• A photo or short video of the product and the outer box.

You don't need to ship anything back. We look at what you sent and reply by email, usually within one business day.

How the replacement is sent

After the claim is verified, a free replacement of the affected item goes into your next JuiceKold order. We don't refund damaged or unusable items; the replacement takes the place of a refund.

Returns & refunds FAQ

If anything here is unclear, or you are not sure whether your situation qualifies, email us at service@juicekold.com and we will be glad to help.