Contact us
Real humans, US hours. Most emails answered within one business day.
Need help with an order, shipping, or choosing a product? Email us — it's the fastest way to reach the team, and most messages are answered within one business day.
What to include so we can fix it in one reply
Support is faster when the first email already carries what we need. For anything order-related, send the order number and the email address the order was placed with. For a shipping question, add the ZIP code the package is heading to. For a product question, tell us which bottle and which strength, plus the pod or device you are running it in — half of all flavor complaints turn out to be a hardware mismatch rather than a bad bottle.
If something arrived damaged, email within 3 days of delivery with a photo or video of the bottle and the outer box. That settles it without a back-and-forth, and the replacement goes out free with your next order.
When we reply
We answer email on US business days, and most messages get a real reply within one business day. Weekend and holiday messages land in the queue for the next business morning. There is no phone line and no chatbot standing between you and a person: everything goes through service@juicekold.com, which is monitored by the same small team that packs the orders.
Orders placed on business days ship within 24 hours, so if you need to change or cancel one, email as early as you can — once a label is printed the package is on its way and the sale is final.
What we cannot help with
We cannot give medical advice, and we will not tell you whether vaping is right for you or how to use it to stop smoking. We also cannot sell to anyone under 21, cannot ship outside the United States, and cannot ship into jurisdictions whose current rules prohibit it. If an order is blocked for one of those reasons, we will say so plainly rather than leave it sitting.